The list below should answer most of the commonly raised questions. If you cannot find the information you’re looking for here, please check out the Terms and Conditions, which may answer your question. If you still need further help, click on the Contact Us button at the bottom of this page. Please note: Separate terms and conditions apply to our promotional offers.

Q1: Where can I find my Booking Reference Number?

Your exclusive Booking Reference Number can be found on the confirmation email we sent you. If you cannot find your Reference Number click on the Contact Us button at the bottom of this page.

Q2: Is payment secure?

Yes, your transaction will be handled securely by PayPal. Your statement will show that your account has been debited by ’BreakFree Holidays’.

Q3: How much do I pay?

Once you have paid your deposit of £25 or £50 per unit of accommodation, your full balance is due 10 weeks before the holiday start date.

Q4: Do I have to pay for everything now?

We will only charge you the deposit now unless you are booking a Newspaper promotion which requires full payment at time of booking (plus insurance if you request it). Any optional charges for cots or linen will be charged direct to you by your holiday park when your booking is confirmed.

Q5: Do I have to pay for babies/toddlers?

Yes, your total price is charged per unit, so if your party includes babies or toddlers, please ensure you include them when determining your holiday unit size.

Q6: When will my booking be confirmed?

You will receive on-screen confirmation of your booking, which will also be emailed to you.

Q7: How do I book adapted access accommodation?

If you require adapted access accommodation, please contact us via live chat or by email at and we will endeavour to book suitable accommodation for you. We will be in touch directly if we require any further information to complete your booking.

Q8: Do you offer holiday insurance?

Yes. BreakFree Holidays Travel Insurance is provided by Global Travel Insurance Services Limited, a major supplier of insurance services to the travel industry. We strongly recommend you take out travel insurance.

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